FAQs
ORDERS & SHIPPING
Who is Hannah & Henry?
Hannah & Henry is your go-to destination for stylish, fashionable and functional Diaper Bags that are made to last. Our bags are designed with busy parents in mind. They are perfect for keeping all your baby essentials organized and easily accessible, while looking fantastic at the same time Learn more
What Shipping Methods are available?
We offer FREE shipping on all USA & Canada orders. Delivery takes 1–5 business days (USA), and 2–5 business days (Canada).
Express shipping is $14.99 (1–2 business days USA/Canada).
Orders placed before 1 PM EST ship the same day. Learn more
I haven’t received my Order Confirmation
Tracking information will be sent via email once dispatched. Sometimes these emails can end up in your junk folder. However, if you still cannot find your order details, please email us with your full name & address and we’ll get back to you.
I didn’t receive my Tracking Information
If your item is in stock and you placed your order before 1pm EST then it will be dispatched from our warehouse the same day.
Tracking information will be sent via email/text once dispatched.
Sometimes these emails can end up in your junk folder. However, if you still cannot find your tracking details, please email us with your order number and we can re-send the email.
How do I use Afterpay?
Afterpay is a payment service that allows you to enjoy what you want now and pay for it in four equal payments later. The best part is the payments are interest free.
Shop online or in-store as normal. At checkout, choose Afterpay as your payment method. You’ll then be directed to the Afterpay website. Don’t worry, you won’t lose the items in your bag.
If it’s your first time using Afterpay, you’ll need to register. Then you’ll complete your purchase and receive a confirmation email from both us and Afterpay.
Find out more HERE
RETURNS & CUSTOMER SUPPORT
What if I change my mind?
Under our “Change of Mind” policy you can return your purchase within 30 days of receiving your order. The item must be unused and in the same condition that you received it, including all the accessories.
Read our full Refund Policy HERE
How long will my “Change of Mind/Exchange/Return” take to process?
Please allow 14 days from receipt of your item for our team to process your refund, credit, exchange or replacement.
Can I cancel or make amendments to my order?
Unfortunately, we are unable to cancel or make amendments to an order if it has been dispatched or if it is being processed.
Amendments include:
- Change of delivery address
- Change of item colour or style
- Adding and/or removing items from the order
- Applying discounts/gift cards
- Full order cancellations
If you need to make a change, please wait until you receive your item and follow the instructions HERE
Dealing With Faults
In the unlikely event your Hannah & Henry Apparel bag has a fault please contact us immediately, or within our warranty period of 12 months from the date you received the item.
Find out how to report a faulty/damaged product HERE
How do I use my Stroller Straps?
We strongly recommend to check your pram or stroller manufactures recommendation before hanging a nappy bag from your pram or stroller.